9/18/2023 0 Comments Citrix receiver keyboard mappingWhen these mice are connected to the devices USB port, they work on the device but to get them to work inside a Citrix session, requires the Citrix session to be able to recognize the mouse in the USB port. Most types of mice used today, rely on USB connections, either using a wired cable or wirelessly using a special USB adapter. A mouse using a PS2 connection must be working on the device before Citrix is able to use it. ![]() ![]() If the mouse uses Bluetooth and this is disabled or pairing hasn’t been completed with the mouse, the mouse will also not work in a Citrix session. So, why is my mouse not working with Citrix? When Client Device USB Redirection is set to Prohibited in the Citrix policies, any mouse connected by USB to the device where the Citrix session runs, will not work in the Citrix session. The overall user experience is made easier and more intuitive, leading to better productivity. Using a mouse in a Citrix session makes it easier to work, as tasks don’t need complex keyboard shortcuts to open, close and use the applications.
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